Shipping & Returns
Shipping Policy
Domestic Shipping (Australia)
We ship to all states and territories across Australia via trusted courier partners including Australia Post, and StarTrack.
| Order Value | Shipping Cost | Delivery Time (after dispatch) |
| Over $100 (inc. GST) | FREE Standard Shipping | 3–5 business days |
| Under $100 (inc. GST) | Flat rate $19.95 | 3–5 business days |
| Express | $24.95 | Priority dispatch – subject to stock |
Lead Time & Order Processing
Every RAZQUIP meter is built to order, individually calibrated and quality-checked before dispatch. Please allow a manufacturing lead time of 8–15 business days from order confirmation, plus the delivery time shown above. You will receive a confirmation email with tracking details once your order has been dispatched. All prices shown on this website include GST.
Regional & Remote Areas
Deliveries to regional and remote areas may take an additional 2–5 business days. If a surcharge applies to your delivery address, we will contact you before processing the order.
International Shipping
We currently ship within Australia only. For international enquiries, please contact us for a custom quote.
Tracking Your Order
Once dispatched, you will receive a shipping confirmation email with a tracking number. You can track your parcel via the courier's website or by contacting us at info@razquip.com.au.
Delivery Issues
If your parcel has not arrived within the estimated delivery timeframe, please contact us and we will investigate with the courier on your behalf. We are not responsible for delays caused by couriers, incorrect addresses provided by the customer, weather events, or other circumstances beyond our control.
Returns Policy
Your Rights Under Australian Consumer Law
Our returns policy operates in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund if goods are faulty, not as described, or fail to meet a consumer guarantee. These rights cannot be excluded.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Photographs of the damage or fault
We will arrange a replacement or full refund at no additional cost to you, including return shipping.
How to Request a Return
- Email us at info@razquip.com.au with your order number and reason for return
- Our team will respond within 1–2 business days with a Return Authorisation (RA) number and return instructions
- Pack the item securely in its original packaging and include the RA number
- Ship the item to the address provided in the return instructions
Please do not return items without first obtaining a Return Authorisation number. Unauthorised returns may not be accepted.
Refund Processing
Once we receive and inspect the returned item, refunds will be processed to your original payment method within 10–12 business days. You will receive an email confirmation when the refund has been issued.
Exchanges
If you would like to exchange an item for a different product, please follow the returns process above and place a new order for the replacement item. This ensures the fastest turnaround.
Contact Us
For any shipping or returns enquiries:
Email: info@razquip.com.au
Phone: +61 459 989 153
Address: 34 Victoria Rd, Sydney NSW 2204
Hours: Monday – Friday, 8:00 AM – 5:00 PM AEST