Privacy Policy
Privacy Policy
RAZQUIP ABN 75 701 269 310 does not sell, share, or trade customers' personal information collected online with third parties.
What We Collect
We may collect the following information when you place an order, create an account, or interact with our website:
- Name
- Email address
- Delivery address
- Billing address
- Telephone number
- Mobile number
- Business name (where applicable)
What We Do With the Information We Gather
The personal information we collect from you will be used in some or all of the following ways:
- To deliver the products you have purchased from RAZQUIP.
- To update you on the delivery of your order and for customer support purposes.
- To provide you with relevant product information.
- To customise your future shopping experience and improve our store.
When you register as a user on the RAZQUIP website or make a purchase, we will also use your personal information to send you marketing and promotional materials from time to time. You can unsubscribe from marketing communications at any time by using the unsubscribe function within the electronic marketing material.
You can update your personal information at any time by accessing your account on the RAZQUIP website.
How We Protect Your Information
RAZQUIP ensures that all information collected will be safely and securely stored. We protect your personal information by restricting access to personal information, maintaining technology products to prevent unauthorised computer access, and securely destroying your personal information when it is no longer needed for our record retention purposes.
RAZQUIP uses SSL (Secure Sockets Layer) encryption technology when processing your financial details. All payment transactions are processed through PCI-DSS compliant payment gateways to ensure the highest level of security for your financial information.
We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from our website, such as shipping providers and payment processors.
In exceptional circumstances, RAZQUIP may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or where required by law, court order, or regulatory obligation.
Website Usage Information
When you visit the RAZQUIP website, our servers will automatically record information that your browser sends whenever you visit a website. This data may include your computer's IP address, browser type, the webpage you were visiting before you came to our site, the pages within our website that you visit, the time spent on those pages, items and information searched for on our site, access times and dates, and other statistics. This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.
Cookies
Our website uses cookies to enhance your browsing experience and ensure the proper functioning of our online store. Cookies are small text files stored on your device that allow our website to recognise your browser and remember certain information about your visit. We use cookies to maintain your shopping cart contents, remember your preferences such as currency and language settings, store your session information when you are logged in, track recently viewed products so we can provide relevant recommendations, and analyse general website traffic and usage patterns to improve our services. These cookies are essential to the operation of our online store and help us deliver a seamless shopping experience. We do not use cookies to collect personally identifiable information unless you have voluntarily provided it, such as by logging into your account. You may choose to manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our website, including the checkout process and your ability to log in to your account.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways. Whenever you are asked to fill in a form on the website, look for the option to indicate that you do not want the information to be used for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@razquip.com.au.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of the personal information which we hold about you under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you would like a copy of the information held about you, please email us at info@razquip.com.au.
If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible at the address below. We will promptly correct any information found to be incorrect.
If you would like to request the deletion of personal information we hold about you, please send your request to info@razquip.com.au. We will action your request subject to any legal obligations we have to retain certain records.
Privacy Complaints
RAZQUIP is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you believe that your privacy has been breached by RAZQUIP, please contact us at info@razquip.com.au and we will endeavour to resolve the issue promptly. We will acknowledge your complaint within five (5) business days and aim to provide a resolution within thirty (30) days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by visiting www.oaic.gov.au, calling 1300 363 992, or emailing enquiries@oaic.gov.au.
Contact
For any privacy related enquiries, please contact us using the details below.
RAZQUIP
ABN: 75 701 269 310
Email: info@razquip.com.au
Phone: +61 459 989 153
Address: 34 Victoria Rd, Sydney NSW 2204
Business Hours: Monday to Friday, 8:00 AM to 5:00 PM AEST
Last updated: August 2026